Refund Policy

At Galaxhy Consulting, we strive to provide exceptional service to all our clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.

1. Eligibility for Refunds

1.1 7-Day Money-Back Guarantee

First-time subscribers to any of our plans (Regular, Pro, or Elite) are eligible for a full refund if requested within 7 days of the initial subscription.

Conditions:

• Must be your first subscription with Galaxhy Consulting
• Request must be made within 7 days of payment
• Applies to first payment only (not renewal payments)
• Account must not have violated our Terms of Service

1.2 Service Issues

You may be eligible for a refund if:

• Our services experience extended downtime (more than 48 consecutive hours)
• Critical features advertised are not available
• Technical issues prevent you from accessing our services
• We fail to provide the service level specified in your plan

Refunds for service issues are evaluated on a case-by-case basis and may be partial or full depending on the circumstances.

1.3 Billing Errors

If you were charged incorrectly due to a billing error, we will issue a full refund for the incorrect charge.

2. Non-Refundable Situations

• Renewal Payments: Subscription renewals after the initial 7-day period
• Partial Months: If you cancel mid-billing cycle, no refund for unused days
• Change of Mind: After the 7-day period, refunds are not issued for change of mind
• Account Violations: If your account was terminated for violating Terms of Service
• Service Misuse: If you abused or misused our services
• Third-Party Issues: Problems caused by your internet connection, device, or third-party services
• Data Loss: Refunds are not given for data you failed to backup or download
• Upgrade/Downgrade: No refunds when changing between subscription tiers

3. Refund Request Process

Step-by-Step Process:

Required Information:

• Your registered email address
• Subscription plan (Regular, Pro, or Elite)
• Payment date and transaction ID
• Reason for requesting refund
• Any supporting documentation (for service issues)

4. Refund Processing

4.1 Processing Time

Timeline:

• Request Review: 1-2 business days
• Refund Processing: 5-7 business days (if approved)
• Bank Processing: Additional 5-10 business days
• Total Time: Up to 15 business days

4.2 Refund Method

Refunds are issued to the original payment method used for the subscription:

• Credit/Debit Card: Refund to original card
• UPI: Refund to UPI account
• Net Banking: Refund to bank account
• Wallet: Refund to wallet

We cannot issue refunds to different payment methods or accounts.

4.3 Partial Refunds

In some cases, we may issue partial refunds:

• For service outages lasting less than 48 hours (prorated)
• For partial service availability issues
• As goodwill gestures for minor inconveniences

5. Subscription Cancellation

5.1 How to Cancel

You can cancel your subscription at any time:

1. Log in to your account
2. Go to Account Settings → Subscriptions
3. Click "Cancel Subscription"
4. Confirm cancellation

5.2 Effect of Cancellation

• Cancellation takes effect at the end of current billing period
• You retain access until the end of paid period
• No refund for remaining days in billing period
• Your data is retained for 30 days after cancellation
• You can reactivate within 30 days without losing data

5.3 Automatic Renewal

To avoid being charged for the next billing period, cancel at least 24 hours before your renewal date.

6. Plan Changes

6.1 Upgrading

• When upgrading, you pay the prorated difference immediately
• New plan features are available immediately
• Next billing date remains the same
• No refund for unused portion of previous plan

6.2 Downgrading

• Downgrade takes effect at next billing cycle
• You continue with current plan until then
• No refund for difference in plan price
• Features may be limited after downgrade

7. Special Circumstances

7.1 Service Outages

In case of extended service outages:

• Less than 24 hours: Service credit (1 day)
• 24-48 hours: Service credit (3 days)
• More than 48 hours: Eligible for refund

7.2 Data Security Breach

In the unlikely event of a data security breach affecting your data, you may be eligible for a full refund plus compensation, subject to investigation.

7.3 Force Majeure

Refunds may not be issued for service interruptions caused by events beyond our control (natural disasters, war, government actions, etc.).

8. Refund Limitations

• Maximum one refund per customer per year
• Refunds are issued in INR (Indian Rupees) only
• International transaction fees are non-refundable
• Payment gateway processing fees may not be refunded
• Refunds cannot be transferred to another account

9. Disputes

9.1 Dispute Resolution

If your refund request is denied and you wish to dispute the decision:

1. Reply to the denial email with additional information
2. Request escalation to management
3. Provide any supporting evidence
4. We'll review within 5 business days

9.2 Chargeback Policy

Important: Please contact us before initiating a chargeback with your bank. Chargebacks can result in:

• Immediate account suspension
• Permanent ban from services
• Legal action for fraudulent chargebacks

We're committed to resolving issues directly and fairly.

10. Contact for Refund Requests

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email. Your continued use of our services after changes constitutes acceptance of the revised policy.

12. Questions?

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us. We're here to help!